Shipping and Delivery
We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.
2.Area of Delivery
We support worldwide delivery.
SHIPPING IS ON US！ FREE INSURED SHIPPING TO WHOLE WORLD!
4.Shipping & delivery time
(1) Processing time
We process orders on business days （EST Monday through Friday 10:00 am to 6:00 pm）
Once you place your order it takes 1- 2 working days for us to process your order, once your shoes are complete we will ship to you as soon as possible.
(2) Painting time
The shoes will have different time according to the difficulty of painting and the requirements of customers. Generally, they can be painted within 3 days.
(3) Shipping time
Most of the express can be delivered within 10 days, the arrival time of different countries will be slightly different, because of covid19, logistics may be delayed.
Once your shoes have been shipped you will receive a tracking number via email.
For updates on your order and any further queries regarding shipping please email us at firstname.lastname@example.org
6.Customs and Import Fees
Any orders to the United States will not incur any additional customs and import fees.
It is your responsibility to update us on any change of address. If your order is shipped to the wrong address that you have provided you will be liable to pay for any redelivery fees.
In case of special circumstances (such as warehouse stock take, holidays), weather, manpower and other factors leading to delayed delivery or extended delivery time, customer service will notify the customer in advance.
After the buyer has left the message, the customer service will manually review the message. Therefore, if your order has a message, it will affect the normal delivery and delivery time limit.
If the shipping address or information you leave is incorrect or not completed, it will directly lead to the failure to deliver or delay the delivery time.
If one or more of the items you ordered are out of stock or there are other conditions that cannot be delivered, Customer Service team will contact you in time and proceed with the subsequent cancellation of the order and refund process.